Telkomsel Response to Coronavirus Deployment – Telkomsel continues to monitor developments in the current situation related to the corona virus pandemic (COVID-19).
Through its official statement, Setyanto Hantoro as the President Director of Telkomsel, has determined the attitude related to the Wuhan outbreak. The company continues to show its commitment in providing quality services to ensure the comfort of communicating customers.
Some of the announcements regarding Telkomsel’s services related to the corona virus include the following:
Telkomsel is committed to ensuring that all Telkomsel services remain available and operational activities continue to run normally.
Network Readiness Guarantee
Telkomsel has alerted the network to anticipate a surge in service traffic as the high potential for the use of data services by the public in a number of areas as a result of the implementation of work and study policies from home by a number of companies and schools.
Network security is mainly focused on residential areas and also COVID-19 control posts such as hospitals and related government offices. Previously, Telkomsel had also supported network security in Natuna, Riau Islands and Sebaru Island, Thousand Islands, DKI Jakarta during the observation process of new Indonesian citizens returning from Wuhan (China) and Japan.
Product Availability Guarantee
Telkomsel has coordinated with all strategic partners including distributor and reseller partners to ensure the availability of Telkomsel products and services
Customer Service Center Guarantee
Walk-in customer service centers such as GraPARI continue to operate normally according to the operational hours of each region. All GraPARI have carried out the standard procedures required to check the health conditions of customers who visit. Telkomsel Response to Coronavirus
As an anticipatory measure to ensure the health and safety of all service personnel and customers, Telkomsel officers conduct a body temperature check on each customer before entering GraPARI.
Telkomsel also urges customers to utilize digital / virtual service centers that are still available and operating normally, either through call centers 188, virtual assistant services through the MyTelkomsel application, the website www.telkomsel.com, LINE @ Telkomsel, Facebook Messenger ‘Telkomsel’, and Telegram @ Telkomsel_official_bot, or email email@example.com.
Employee Health and Safety Guarantee (K3) Telkomsel
Since early January 2020, Telkomsel has conducted intensive socialization to all employees regarding the prevention of transmission of COVID-19 and then issued a number of internal policies, including the provision of health facilities, spraying disinfectants in the workspace, and verification equipment, visiting procedures for guests, to official duty policies the employee.
Furthermore, Telkomsel has also issued a policy for remote employee work processes to divide the concentration of employee gathering with the division of work locations in several branch offices, including the potential to work from home. This policy is enforced while ensuring that services for customers are maintained in accordance with applicable standard procedures. cara menang bandar ceme
Corporate social responsibility
As one form of synergy with stakeholders in strengthening the prevention of the spread of COVID-19, Telkomsel has collaborated with the DKI Jakarta Provincial Health Office by presenting a Contact Line CloudX device that will be utilized for convenience and to support communication needs (call centers) at the Information Center of the Response Post COVID-19 in the DKI Jakarta Province.
This cloud technology based service solution is expected to facilitate the coordination of officers and streamline the process of disseminating information related to the anticipation and handling of COVID-19. Synergy and collaboration will continue to be improved, in line with the need for Telkomsel’s active role as a leading provider of digital telecommunications services.
Telkomsel has also proactively assisted the government in socializing and communicating alert COVID-19 in the form of health education to the public through various information and communication media that Telkomsel has.